FAQS

Welcome to the Liorrae FAQ Page

We're here to provide clear answers to your questions. If you need further assistance, please don’t hesitate to reach out.

Question #1: How long will it take to receive my order?

Answer: Below are our estimated delivery times for all orders:

  • Handling time: 1-2 business days

  • Transit time: 5-7 business days

  • Estimated delivery time: 6-9 business days For more details, please refer to our Shipping Policy.

Question #2: Do you offer free shipping?

Answer: Yes, we offer free shipping within the United Kingdom on all orders. For more details, please check our Shipping Policy.

Question #3: Where is Liorrae located?

Answer: Liorrae is a premium fashion brand based in the United Kingdom. We proudly offer a wide selection of high-quality apparel and accessories and ship exclusively within the UK.

Question #4: What payment methods do you accept?

Answer: We accept the following payment methods:

  • American Express

  • Apple Pay

  • Diners Club

  • Discover

  • Google Pay

  • MasterCard

  • Shop Pay

  • Visa

  • PayPal For more details, refer to our Billing Terms and Conditions.

Question #5: What if I receive a defective product?

Answer: If you receive a defective item, we will replace it at no cost. Please contact us and return the item within 30 days. See our Return Policy for more details.

Question #6: Can I cancel my order after it’s placed?

Answer: Yes, we offer a 24-hour cancellation window. To cancel your order within this time, please contact us.

Question #7: What is your return policy?

Answer: We offer a straightforward return process. Please visit our Return Policy page for complete details.

Question #8: When will I get my refund after returning a product?

Answer: Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. For more details, see our Refund Policy.

Question #9: Do you offer any warranties or guarantees on your products?

Answer: Yes, we provide a 30-day warranty on all purchases. Visit our Return Policy page for more information.

Question #10: How can I contact customer support?

Answer: You can reach our support team by visiting the Contact Us page or emailing us directly at info@liorrae.com.

Question #11: Do you ship internationally?

Answer: No, we currently ship only within the United Kingdom.

Question #12: Do you have a physical store location I can visit?

Answer: We are an online-only store, which helps us offer the best prices and widest selection.

Question #13: Can I place a bulk order for my business or organization?

Answer: Yes, we accept bulk orders. Please contact our customer support for details.

Question #14: What is the process for exchanging a product?

Answer: To learn more about exchanging a product, please refer to our Return Policy page.

Question #15: How can I track my order?

Answer: You can track your order through the Track Order page on our website.

For More Information:

  • Address: 10 Vauxhall St, London SE11 5LT, UK

  • E-mail: info@liorrae.com

  • Phone: +44 7723 476354

  • Business Hours: Monday to Saturday | 9:30 AM to 7:00 PM

We do our best to reply to your email within 1-2 business days.